Refund Policy

1. Cancellations Within 24 Hours: If you cancel your flight booking within 24 hours of making the reservation, you are eligible for a full refund, excluding any applicable airline cancellation fees. This policy applies to both domestic and international flights.

2. Cancellations Beyond 24 Hours: If you cancel your flight booking beyond the initial 24-hour period, the refund amount will be subject to the airline's cancellation policy. Cielofly.com will process the refund based on the rules and regulations set by the airline. Please note that some airlines may charge a cancellation fee or impose restrictions on refund eligibility.

3. Refund Process: Refunds for cancelled flights will be processed using the same payment method used for the original booking. The processing time may vary depending on the payment method and the policies of the banks or financial institutions involved. Cielofly.com aims to process refunds as quickly as possible but cannot guarantee specific timelines due to external factors.

4. No-Show Policy: If you do not show up for your flight without cancelling the booking, the airline will typically consider it a "no-show." In such cases, no refunds will be issued, and the booking will be considered as utilized. It's important to notify Cielofly.com or the airline in advance if you are unable to make your flight to explore any available options.

5. Flight Changes: If you need to change your flight booking, the fare difference and any applicable fees will apply based on the airline's policies. Cielofly.com will assist you in making the necessary changes, but the final decision and charges are determined by the airline.

6. Special Circumstances: In cases of unforeseen circumstances such as natural disasters, strikes, or government regulations impacting travel, Cielofly.com will work with the airline and relevant authorities to facilitate refunds or reschedule bookings wherever possible. However, the final decision and availability of refunds depend on the policies of the airline and other entities involved.

At Cielo Fly, we understand that plans can change. That's why we strive to offer a fair and flexible refund policy for our travel packages. Below are the general guidelines for requesting a refund:

1. Cancellation Period: Customers can cancel their travel package booking for a full refund within a specified cancellation period. This period typically ranges from 24 to 72 hours before the scheduled start time of the activity, depending on the specific package and destination.

2. Refund Eligibility: Refunds are subject to meeting the cancellation deadline and any additional terms and conditions specified at the time of booking. Packages canceled after the specified deadline may not be eligible for a refund.

3. Refund Process: To request a refund, customers must contact Cielo Fly's customer support team or follow the cancellation process outlined on our website. Refunds are typically processed back to the original payment method within a certain number of business days.

4. Exceptions: Some travel packages may have specific cancellation policies due to their nature or the policies of our local partners. Customers should carefully review the cancellation policy displayed on the booking page before making a purchase.

5. Changes and Modifications: In some cases, customers may be able to modify their booking instead of canceling it. Modifications are subject to availability and any applicable fees or price differences.

6. Force Majeure: In rare circumstances beyond our control, such as natural disasters or government restrictions, Cielo Fly reserves the right to modify or cancel travel packages without prior notice. In such cases, customers will be entitled to a full refund or offered alternative options.

1. Flight Bookings:

   • Refund processing time: Refunds for cancelled tickets will be processed within 7-10 working days from the date of cancellation request.

   • Fee deductions: Cielo Fly charges a nominal cancellation fee in addition to the airline's cancellation charges. The exact amount depends on the airline, fare type, and time of cancellation. These charges will be deducted from the refund amount.

2. Holiday Packages:

   • Refund processing time: Refunds for cancelled holiday packages will be processed within 15-21 working days from the date of cancellation request.

   • Fee deductions: Cielo Fly may deduct a cancellation fee, which varies based on the package cost, duration, and time of cancellation. Additional charges for services already rendered (e.g., hotel bookings, sightseeing, transfers) may also apply and will be deducted from the refund amount.